Effective Date: 14/10/2024

Because Your Secrets Are Safe with Us

Welcome to the ERRAND RUNNERS! We’re thrilled you’re here, but we know you probably don’t want your personal details running errands without permission. Don’t worry — we’ve got this. Here’s how we collect, use, and protect your info, all with a bit of humour and a lot of heart.

1. What We Collect (and Why We Care)

We’re not here to snoop, just to help. But to make that happen, we do need a few details:

• Name: So we don’t call you “Hey You.”

• Email Address: For updates, confirmations and newsletters (the fun kind, we promise).

• Phone Number: For those “on-the-go” updates or when emails go AWOL.

• Payment Info: Only when needed and securely handled like it’s Fort Knox.

• Service Preferences & Feedback: Because your errand experience should be as custom as your coffee order.

We don’t do:

Selling your info, spamming you with cat videos (unless requested), or any shady business.

2. How We Use Your Info

Here’s the good stuff we do with your details:

• To book, process and complete your errand tasks like magic.

• To personalise your experience (so we remember you love “just the right amount” of help).

• To notify you of updates, fun tips and offers — when you give us the green light.

• To improve our services because we love leveling up.

3. Cookies — But Not the Yummy Kind

We do use cookies on our website, but sadly, they won’t come fresh out of the oven. These digital cookies help us:

• See which parts of the site you like.

• Make your browsing experience smoother.

• Collect stats to help us be better (we promise we’re learning).

Want to opt out of cookies? No problem. You can manage them in your browser settings. Just know that some features might not work without them (it’s like leaving the flour out of a cake).

4. Sharing is NOT Always Caring

We don’t share your info unless:

• You give us permission (which we will ask nicely for).

• It’s necessary to complete your errand (like booking a service or arranging a delivery).

• It’s legally required (but we’ll protect you to the max).

We’ll never sell your data to marketers, and if we ever collaborate with a partner, they’ll follow the same privacy rules.

5. Security Measures (We’re a Fort)

We use Shopify to power our online store. Your data is stored through Shopify’s secure servers, protected by firewalls and encryption technology. While no method of transmission over the internet is 100% secure, we follow best practices to keep your information safe.

In short: your data is in good hands - and no one’s snooping on your errand list.

6. Your Rights (Because You’re in Control)

It’s your info, so you have the power. Here’s what you can do:

• Access it: Want to see what we’ve stored? Just ask.

• Update it: Moved? Changed your email? Let us know.

• Delete it: Need a clean slate? We’ve got you.

• Complain: If you’re ever unhappy with how we handle things, reach out. We’ll listen and make it right.

7. How Long Do We Keep Your Info?

We keep your info as long as we need to — whether that’s to complete a task or keep you updated. But we won’t hang onto it longer than necessary. No data hoarders here.

8. Changes to This Policy

If we ever update this policy (to stay fancy or more protective), we’ll let you know. We like keeping you in the loop, even when it’s about the fine print.

By using the ERRAND HELPERS, you agree to this policy. Thanks for trusting us!

Got questions, concerns, or want to send us a joke of the day? We’re all ears:

📧 Email: help@errandhelpers.com.au

📞 Phone: 0489 142 332

📍 Location: Malvern East, Melbourne

We appreciate your trust. Thanks for letting us be a part of your errands, your time and your peace of mind. We promise to treat your data with the same care we give every task — efficiently and with a warm touch.

Now go on, enjoy your day. We’ve got the rest covered.