GENERAL
Who are the ERRAND HELPERS?
We’re the extra set of hands you wish came standard with adulthood! From errands and deep cleaning to decluttering and digital tasks, we tackle the things you’d rather avoid — so you don’t have to.
No capes, no magic wands — just a hardworking team making life easier (and your to-do list a whole lot shorter).
What services do you offer?
Short answer: A little bit of everything (except lion taming and tax evasion).
Long answer: Need groceries picked up? A home so clean it impresses your mother-in-law? A website that doesn’t look like it was built in 2005? We’ve got you covered. If it’s legal and doesn’t involve wrestling wildlife, consider it handled!
How do I book a service?
Click Book Online, tell us your needs, and boom — we’re on it faster than you can say, “Why didn’t I do this sooner?”
What areas do you serve?
For in-person services, we service areas within a 30km radius of Malvern East 3145 — the perfect distance to keep things smooth and efficient without needing a map-reading degree. If you’re in the zone, consider us ready to roll whenever you need us.
Live slightly beyond the 30km mark? Reach out! If it’s close enough and our GPS isn’t rolling its eyes, we just might make it happen. For anything farther… well, we’ll need some pretty good snacks to fuel the trip.
e-Task Services go far beyond Melbourne.
Do you offer recurring services?
Yes, we do! If you’d like us to be your go-to for weekly groceries or monthly home organisation, we’re in. We’ll be that reliable friend who never flakes, but without the awkward “Hey, can you help me move this weekend?” guilt.
What happens if my task changes after I book?
We’re flexible — like yoga instructors but without the mat. If your needs change, just let us know. We’ll adapt, update the plan and keep things smooth. (Note: If you ask us to suddenly babysit a goat, we may need a minute.)
Can you run errands for my pets?
Of course! Whether your cat needs a gourmet treat delivery or your dog needs a toy replacement after an epic destruction spree, we’ve got them covered. We even promise to give them compliments on your behalf.
Do you do last-minute tasks?
Is coffee essential to mornings? Yes. If you’re having a “Help me, I’m drowning!” moment, we’ll dive in. Contact us, and if there’s a path, we’ll clear it. (Metaphorically and literally — we’ve cleared everything from desks to disasters.)
What if my errands take longer than expected?
We’ll keep you updated and let you know if anything changes. If we run into traffic, a long line at the store, or a squirrel that distracts us mid-task (it happens), we’ll adjust the plan and let you know ASAP.
What’s your cancellation policy?
Life happens, and we get it! If you need to cancel, just let us know as soon as possible. We’ll probably use the time to reorganise our sock drawer or finally win an argument with our group chat.
Do you work weekends and holidays?
Yes! Errands don’t take holidays, so neither do we. Whether it’s Christmas Eve and you forgot a gift or Sunday morning when your fridge is empty, we’ve got your back. (We draw the line at midnight snack emergencies — unless you bribe us with pizza.)
How do I know my task will be done right?
Because we treat your to-do list like our own. And trust us, we’re perfectionists. We don’t just run errands — we run them well. If we ever miss a step (rare, but we’re human), let us know, and we’ll make it right, no fuss.
Can I book multiple services at once?
Absolutely! Throw your errands, tasks, or even a mini-crisis our way — we thrive on multitasking. Need us to pick up your dry cleaning while decluttering that drawer of forgotten takeout menus? No problem. We’ll juggle it all like circus performers (minus the clown shoes) - book The ERR’THING Combo to make it happen!
When is your service fee due?
Payment is due immediately after job completion.
We accept EFTPOS Tap (including Afterpay), PayID and cash. If you prefer to use Afterpay via a payment link, please request this before the service begins.
Invoice or receipt can be provided upon request.
Is your team police checked?
Yes! Every team member has a valid police check because your safety and peace of mind matter to us. With our track record of reliability, efficiency and friendly service, you can trust us to handle your home and errands with the utmost care.
DAILY ERRANDS
Can I book same day errand?
Yes, if there’s availability on our booking calendar for the same day, feel free to lock it in! If it’s urgent, add a note, and we’ll do our best to make it work.
What kind of errands do you do?
Groceries, dry cleaning, pharmacy pickups, or even fetching your forgotten gym bag. If it’s a task, we’re on it.
How quickly can you complete my errand?
We're quicker than your Wi-Fi buffering on a bad day. (Just kidding - but we’re pretty fast.) Whether it's a quick grocery run or a multi-stop errand mission, we're on it..
What if I need multiple errands done at different times?
You can add multiple services and assign times for each on the booking calendar. We’ll review and confirm your requests. Alternatively, you can contact us (chat, email or phone) with a list, and we’ll organise everything efficiently to save you time and effort.
Can you run errands during bad weather?
Yes, rain or shine, we’ve got you covered. Just no tornadoes, please!
Do you handle large or heavy items?
While we don’t move furniture or appliances, we can help with manageable items like groceries, boxes, or small packages. Let us know, and we’ll let you know what’s possible.
What if I forget to add something to my booking?
No worries! Just update your booking online or contact us directly, and we’ll add it to your list if our schedule allows.
What happens after I book an errand?
Once you’ve submitted your request, you’ll receive a confirmation email once we review it. If we need more details, we’ll reach out before finalising.
Can you pick up from multiple locations in one trip?
Of course! We love a good challenge — it’s like a treasure hunt for adults.
PREPAID ERRANDS
What is Prepaid Errands?
Anything involving purchases (like groceries or gifts) where you provide prepaid funds upfront, and we handle the rest. Think of us as your personal shoppers.
How do I send the budget?
We’ll send you a Square payment link before we get started, or contact us for analternatives. Easy, right?
Why do I need to pay upfront for prepaid errands?
Prepaid funds let us shop without delays or last-minute payment calls. It’s also an excellent way to stick to your budget and avoid overspending, since you’re in control from the start. Think of it as a smooth, no-stress shopping experience with everything pre-arranged.
How do I prepay for errands?
Prepaying is easy! Once you book a service, we’ll send you a secure Square payment link to cover any purchases related to your errand — whether it’s groceries, gifts, or a last-minute chocolate emergency. You ser your budget then make a your payment via Apple Pay, Google Pay, bank card or Afterpay. Any leftover funds will be refunded immediately.
What if my shopping goes over the prepaid amount?
If your purchases are about to exceed the prepaid funds, that’s where the $20 buffer comes in! It’s a little extra safety net to cover unexpected price changes or last-minute must-haves. If we do need to dip into it, we’ll confirm with you first. If we’re unable to reach you, we won’t use the buffer, and we’ll proceed without the additional purchases to keep things on track.
If we do proceed with the buffer, you can pay the balance using the same prepaid funds link.
What happens if my groceries or purchases exceed the prepaid funds and the $20 buffer?
If we’re about to go over the prepaid amount and the $20 buffer, we’ll pause and give you a quick heads-up. At that point, you can either make an additional payment through the same prepaid funds link, or we’ll finalise the shopping within the buffer amount. No surprises, no extra purchases without your approval — just clear communication!
What if I don’t want to use the $20 buffer?
No problem! We’ll strictly stick to your budget. Just know that without the buffer, we may need to pause mid-errand and call you if we encounter any price changes.
What if my purchases come in under budget?
You’ll get a refund for any leftover amount. We’ll transfer it back through the same payment method — no strings attached, and no “mystery charges.”
How do I pay for the buffer amount if it’s used?
If any portion of the $20 buffer is used, you can pay in person at delivery via our Square Tap or PayID. Alternatively, you can transfer balance through the same link you used for the prepaid funds. It’s quick and easy to handle.
Can I change my budget after I’ve booked?
Yes, as long as we haven’t started shopping yet. Just let us know, and we’ll adjust it on our end. Once we’re at the store, we’ll follow the current budget and buffer unless we hear from you.
What types of errands count as prepaid?
Anything involving purchases, like groceries, gifts, pharmacy pickups, or event supplies. If it’s on a shelf somewhere, it likely fits into our prepaid errands category.
How will I know you’ve stuck to my budget?
We’ll keep you updated during the errand, and once it’s done, we’ll provide a full summary of where your funds went. Total transparency — no mystery spending!
Can you pick up items from multiple stores in one trip?
Absolutely! Just give us the list, and we’ll plan a route to get everything done efficiently. Multiple stops, one trip, zero stress for you.
What if I need something really specific or hard to find?
No problem! Just tell us what you need, and we’ll do our best to hunt it down. If it’s out of stock or unavailable, we’ll check with you before making any substitutes.
Can you shop at more than one store if needed?
Yes! If your list involves items from multiple stores, just let us know. We’ll map out an efficient route and get everything done in one trip.
Do I get a receipt or proof of purchase?
Of course! We’ll provide a copy of the receipt when we drop off your items. If you prefer a digital copy, just let us know, and we’ll include it with the service summary we send after the errand is completed. Simple and flexible, just the way we like it!
Can I change or update my shopping list after booking?
Yes, you can! If we’re already shopping, we’ll do our best to fit the additional items within your existing budget. If that’s not possible, you can send additional funds through the same payment link, and we’ll grab everything you need without skipping a beat.
END OF LEASE CLEANING
How much does end of lease cleaning cost?
Our end-of-lease cleaning operates on a Hybrid Fair Value Payment (FVP) model, meaning you set your budget upfront, and we tailor our service accordingly. Pricing varies based on factors like property size, level of cleaning needed and any additional services such as carpet steaming or wall cleaning.
What is included in an end-of-lease clean?
Our comprehensive deep clean covers all rooms, including kitchens, bathrooms, floors, walls (spot-cleaning where applicable), cupboards, windows (internal), and more. We focus on meeting real estate standards for a smooth bond return.
How long does an end-of-lease clean take?
Cleaning times vary based on property size and condition. A 2-bedroom unit typically takes 4-6 hours, while larger homes can take longer. We ensure a thorough, high-quality clean without rushing.
Do you provide a bond-back guarantee?
Yes! Our cleaning is designed to meet real estate and landlord expectations. If your agent or landlord raises any cleaning concerns, we offer a 72-hour re-clean policy — meaning we’ll return to fix any issues at no extra cost.
Do I need to be home during the clean?
No, you don’t have to be home. Many clients provide entry details or leave the keys in a secure location. We’ll clean the property and notify you once it’s done.
Do you bring your own cleaning supplies and equipment?
Yes! We bring all professional-grade cleaning supplies and equipment needed for a top-to-bottom deep clean. You don’t have to provide anything.
Do you clean carpets as part of the service?
Carpet vacuuming is included, but carpet steam cleaning is available as an optional extra. Some rental agreements require professional steam cleaning — just let us know if you need this added to your clean.
What happens if my real estate agent requests extra cleaning after inspection?
If the request is related to areas we cleaned, our 7-day re-clean guarantee covers it! Just send us the feedback, and we’ll return to touch up the areas at no extra charge.
What areas do you service for end-of-lease cleaning?
We provide end-of-lease cleaning across Melbourne, including Malvern East, St Kilda, South Yarra, Richmond, and surrounding suburbs. If you’re unsure whether we cover your area, just ask!
Can I book a last-minute end-of-lease clean?
We always try to accommodate last-minute bookings! Contact us ASAP, and we’ll do our best to fit you in.
What should I do before my end-of-lease clean?
To ensure the best results:
- Remove all personal belongings and furniture (if applicable).
- Provide property access.
- Ensure running water is available. If the property has carpet, ensure electricity is connected for proper cleaning.
HOME CLEANING SERVICES
What type of cleaning services do you offer?
We provide Pre-Sale Cleaning, Regular Cleaning, Spring Cleaning and Casual Cleaning. Whether you need routine upkeep or a deep clean before moving out, we’ve got you covered.
Do you bring your own cleaning supplies?
Absolutely! Our cleaning kit is fully stocked and ready for action. If you have your own specific products you’d prefer us to use, just let us know when booking.
What if I have a specific way I liked things cleaned or organised?
We love specifics! Tell us exactly how you like things done, and we’ll follow your instructions to a tee.
Do you use eco-friendly cleaning products?
Yes! If you’d like us to use eco-friendly products, just let us know when booking. Saving the planet and your home? Double win!
Can I book a recurring home cleaning services?
Of course! Whether you need weekly, fortnightly or monthly clean-ups, we can set up a schedule that works for you.
What if I need to cancel or reschedule?
Life happens! You can cancel or reschedule through our booking system as long as it’s at least 4 hours in advance. For last-minute changes, just send us a message or a quick call.
Do I need to be home for the service?
It depends on the service! For organising and cleaning, we may need access to your space, but you don’t have to stay while we work. You can leave instructions, and we’ll handle the rest.
How much does cleaning cost?
We use Hybrid Fair Value Pricing (FVP), meaning you set a budget, and we tailor the service accordingly. In saying that, you can still request an approximate pricing guide for your cleaning needs (if that makes you feel more comfortable).
How long does a cleaning session take?
It depends on your home’s size and condition. A standard 2-bedroom clean takes around 2-3 hours, while deep cleaning can take longer.
What happens if I’m not happy with the clean?
We stand by our quality! If anything was missed, let us know within 24 hours, and we’ll make it right.
Do you offer carpet steam cleaning?
Carpet vacuuming is included, but steam cleaning is available as an add-on. Let us know if you need this service.
DECLUTTERING & ORGANISING
What’s the difference between decluttering and organising?
Decluttering is about removing unnecessary items, while organising focuses on creating functional, efficient spaces with better storage solutions.
Do you take items away after decluttering?
We can arrange donation drop-offs and help coordinate disposal services, but we don’t handle large rubbish removals.
Can you help me declutter my garage, closet or entire house?
Yes! 👏 Whether it’s a single closet or an entire house, we’ll transform your cluttered spaces into clean and functional areas.
How long does a decluttering session take?
It depends on the space. A wardrobe refresh may take 2-3 hours, while a full home declutter might take multiple sessions.
Do I need to be present during the decluttering process?
It’s up to you! Some clients prefer to be involved, while others give us guidelines and let us handle it.
What areas of the home do you organise?
We organise wardrobes, kitchens, pantries, garages, kids’ rooms, home offices and more!
What if I need to cancel or reschedule?
Life happens! You can cancel or reschedule through our booking system as long as it’s at least 4 hours in advance. For last-minute changes, just send us a message or a quick call.
Can you help with packing and unpacking for a move?
Yes! We assist with pre-move decluttering, packing and new home setup.
Do you work with hoarders or extreme clutter situations?
We can assist with mild to moderate hoarding but do not handle extreme hoarding cases requiring specialised intervention.
READY, SET, WEBSITE
BASIC STARTER WEBSITE
What is the Hybrid Fair Value Payment (FVP) model for websites?
Our hybrid FVP model gives you the freedom to decide how much to pay based on the value you feel we’ve delivered. Once we complete the final drafted version of your website, you choose a payment amount and submit it before we release full access and ownership of the site.
Why do I need to make the payment before getting full access to the website?
Creating a website takes time, effort and plenty of digital magic! The upfront payment ensures we’ve received fair compensation for the work, allowing us to transfer full access without any delays. It also ensures you’re happy with the results before everything is handed over.
What if I’m not fully satisfied with the final draft?
We aim to wow you with a website that fits your needs. If something’s not quite right, we’re happy to make adjustments during the draft stage. Just let us know what tweaks you’d like, and we’ll collaborate to get it right before payment is made.
What happens after I make the payment?
Once your payment is processed, you’ll receive full control and access to your website, including any admin credentials, files, and guidance on managing it moving forward.
Can I make a partial payment and get access?
No, full payment of the amount you choose is required before transferring access. This keeps things simple and ensures both parties are happy before final handoff.
What if I have questions after I’ve received the website?
We’ve got your back! Once your website is live, you can always reach out for basic support or guidance. If you’d like additional tweaks or upgrades, we can discuss options for ongoing assistance.
VIRTUAL TASKS
What is Virtual Sidekick, and how can it help me?
Our Virtual Sidekick service provides on-demand online support for everyday tasks, including job hunting, scheduling, shopping assistance, bill reminders, document support and more. Whether you need help with admin work or personal tasks, we handle it remotely — so you don’t have to.
How does job hunting support work?
We assist with:
Resumé writing & suggestions: We refine your resumé for better impact.
Job application research & submission: We find suitable jobs and apply on your behalf.
Just send us your details, and we’ll take care of the rest!
Can you help me find the perfect gift?
Yes! Our Personalised Gift Assistance service provides thoughtful gift ideas based on the occasion, budget and recipient’s interests. We save you time while ensuring your gift stands out.
How does online shopping assistance work?
Need help finding the best deals or hard-to-find products? We research options, compare prices and help you purchase with confidence. You send us what you need and we’ll do the legwork!
How does the medication reminder service work?
We send you timely medication reminders so you never forget a dose. You can set this up daily, weekly, or monthly, depending on your needs.
How does pricing work for Virtual Sidekick services?
We use Fair Value Payment (FVP) for Virtual Sidekick tasks. This means you decide what you feel is fair after the service is completed, based on the value you received. No fixed rates, no hidden fees — just transparent, trust-based pricing.
FVP
FAIR VALUE PAYMENT (FVP)
How do I know what’s “fair”?
Trust your gut (but maybe don’t use your Monopoly money).
We know everyone’s idea of “fair” is different, so just think about the value we brought. Did you feel like a huge weight was lifted off your shoulders? Did we exceed expectations? Whatever feels right for you works for us. (Spoiler: We always aim for a “Wow, that was worth it!” moment.)
Is FVP the same as “free”?
Not at all! FVP is about giving you the power to decide what the service is worth. While there’s no set price, payment is still required — it’s just based on what you feel is fair.
What services are offered under FVP?
✔ All errands (Grocery runs, parcel pickups, shopping, post office trips and more - both daily and prepaid errands)
✔️ Lawn Mowing & Garden Care (Mowing, whipper snipping, weeding, general garden tidy-ups)
✔ Virtual Sidekick Services (Online tasks, admin support, scheduling, research, document assistance, etc.)
What if I don’t know what to pay?
No worries! Just think about how much time, effort, or stress we’ve saved you. It’s all about what you feel the service was worth — you can’t go wrong. It’s simply your choice.
Can I pay nothing if I’m broke?
We know times can be tough — no judgment.
If your bank balance is giving you a side-eye, just be upfront. We’re not here to bankrupt you. We’d rather work out a plan, or maybe get a little creative (no, not in IOUs written on napkins). We care more about long-term good vibes than short-term payments.
Is this a trick to guilt-trip me into paying more?
Nope! We’re not your grandma asking why you don’t call.
FVP is about trust, not guilt. We know the value we bring, and we trust you to recognise it without feeling pressured. No guilt trips here — unless we bring up that time you left a banana in your bag for two weeks.
Why trust the customers to set the price?
Because we believe in mutual respect. We trust our customers to be fair, just as they trust us to deliver great service.
Is FVP risky for your business?
Not at all! We focus on delivering great service, and trust that our customers will pay fairly for the value they receive. It’s a partnership built on trust.
FVP
HYBRID FAIR VALUE PAYMENT
How does Hybrid Fair Value Payment (Hybrid FVP) work?
Hybrid FVP combines customer-set pricing with service alignment. You provide your budget upfront, and we tailor the service to match it — ensuring a balance between fair pricing and high-quality results.
Why do you use Hybrid FVP for cleaning, decluttering, and website services?
Unlike standard Fair Value Payment, Hybrid FVP prevents undervaluation for services that require extensive time, labour and expertise. It ensures realistic pricing while still giving customers control over their budget.
What if my budget is too low for the service I need?
If your budget doesn’t align with the required work, we’ll let you know what’s achievable within your range or suggest an adjusted quote that better fits your expectations.
Do I pay before or after the service?
With Hybrid FVP, you provide your budget upfront, but final payment happens after the service is completed, ensuring full satisfaction before settling the payment.
Can I adjust my budget after the service?
Yes! If you feel the service exceeded expectations, you’re welcome to increase the payment as a reflection of value. However, the initial budget sets the scope of work and should be realistic.
